Frequently Asked Questions
Everything you need to know about shopping with OUTWAY.
What are your shipping rates and delivery times?
We offer standard shipping (3-5 business days) and expedited shipping (1-2 business days). Shipping is free on all orders over $75 within the continental United States.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original, unused condition with all tags attached. Returns are processed within 7 business days.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm.
Are your products covered by a warranty?
Yes, all OUTWAY products come with a one-year limited warranty against manufacturing defects. If you encounter an issue, please contact our support team with your order number.
Can I modify or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by visiting your account dashboard or contacting customer service.